Just when I thought ‘What a load of rubbish’ the Constitution of the United Kingdom is in the sophisticated surveillance society, an email came from the Financial Ombudsman asking for my consent to investigating Stripe, the complaint that has been ongoing for 2-3 months. So I had to publish my email to Sanjay Singh that was copied to Stripe and Join It in Daily Bulletin (tweeting it and posting it in United Kingdom as a Republic) to enforce Court proceedings: for if some correspondence is due, it has to be from a Court to me, not shit from other agencies of the State.
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[Confidential] Your complaint about Stripe Payments UK Limited (Our ref:PNX-5264338-J6D2)
Inbox
from: complaint.info@financial-ombudsman.org.uk <complaint.info@financial-ombudsman.org.uk>
to: "Sir/Madam - shanpanigrahi3000@gmail.com" <shanpanigrahi3000@gmail.com>
date: 24 Oct 2024, 11:04
subject: [Confidential] Your complaint about Stripe Payments UK Limited (Our ref:PNX-5264338-J6D2)
mailed-by: financial-ombudsman.org.uk
Signed by: financial-ombudsman.org.uk
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: Important mainly because it was sent directly to you.
PNX-5264338-J6D2
Your ref
Dear Dr Panigrahi
Your complaint about Stripe Payments UK Limited
Thank you for contacting us.
We require your consent to continue with your complaint, please could you read the attached privacy notice and agree to the terms. Once we receive your response we will let you know next steps.
Please quote reference with all correspondence.
Kind regards
Laurelle Oscar | Customer Help | 0800 023 4 567
Financial Ombudsman Service | Exchange Tower, London, E14 9SR
This email has been sent securely using TLS encryption.
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This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.
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(a)
Complainant privacy notice
This privacy notice summarises what to expect us to do with your personal information when you contact us or bring a complaint to our service. A more detailed version of this privacy notice is available on our website.
About us
The Financial Ombudsman Service is a free and easy-to-use service that settles complaints
between complainants and businesses that provide financial services. You can contact us here.
We use your personal information to investigate and resolve individual complaints and
prevent unfairness. We also analyse complaints data to make our services and processes
more effective for you and others. More detail is set out in the ‘Why we process your
personal information’ section.
The personal information we use
Personal information means information that is about an individual or can identify them in some
way. The amount and type of personal information we process varies depending on the individual circumstances of the complaint and why we are processing personal information. Examples of the type of information we process are your name, date of birth, financial details, phone recordings and special category data, such as health information.
How we collect personal data
We have a range of channels that individuals can use to get in contact with us. Generally, we
receive personal information from the individual directly, their representative or from the financial business the complaint is against. But sometimes, where it is necessary for resolving a complaint or fulfilling our legal functions, we may also gather information from other individuals or organisations, such as a loss adjuster hired by an insurance company, a medical expert or a credit reference agency.
Why we process personal information
We primarily collect and process personal information to investigate and resolve individual
complaints brought to our service and respond to enquiries and redirect individuals to the correct organisation if necessary. In addition to this we also process personal data in the following way:
• Prevent complaints and unfairness
• Improve the effectiveness of our service and processes
• Meeting your needs and making adjustments
• Work with the regulator and other bodies
• Dealing with contact you may make with us through social media
• Complying with a legal duty.
We have a legal obligation to publish final decisions made by our ombudsmen. These are
published on our website. We remove the name of the person making the complaint as well as any other personal information that would be likely to identify them.
We conduct regular surveys to understand your views on the service we have provided to you. You can let your Investigator know at any time if you do not want us to contact you for our surveys.
Who we share personal information with?
We will not share your information with anyone for the purpose of direct marketing. We will not sell your data.
When an enquiry is brought to us, we need to contact the financial business and make them aware that an enquiry has been received and ask them what has happened so far. The personal details of Financial Ombudsman Service – Complainant privacy notice 2
the complainant, any representative and details of the complaint are shared during this initial
process.
In order to investigate a complaint, we need to share information with both parties of the complaint to get both sides of the story. Sometimes, depending on the nature of the complaint, we may also need to share relevant information with other individuals or organisations, for example: another financial business, medical experts or credit reference agencies.
If you have a complaint about the standard of service we’ve provided to you, and we’ve not been
able to resolve this, you can ask the Independent Assessor to investigate this complaint. We will
pass on relevant details to the Independent Assessor so that they can investigate and respond to your service complaint.
Lawful bases for processing personal information
The law on data protection sets out a number of different reasons for which an organisation may
collect and process your personal information.
Our lawful basis for processing personal information will usually be because it’s necessary for our statutory function, a reason of substantial public interest or compliance with our legal obligations.
On those occasions where we are not relying on any of the above, we will ensure that a suitable
alternative lawful basis is used, which is likely to be where the processing is in our legitimate
interests.
Where your data is processed and stored
We store your personal information in the UK or the European Union (EU). Our technical support
teams in India may process your information to provide technical advice and assistance.
Where we allow access to your information from countries outside the UK, we ensure that we
comply with all our data protection obligations.
How we store personal information and for how long
We know that data security is important to us all. When we receive personal information, we take steps to ensure that it is stored securely, both physically and electronically, in accordance with the internal policies that we have in place for the effective and secure processing of your personal information. We will keep your case file for 6 years after your case closes (or 3 years if we did not go on to fully investigate your case or if we transferred your case to another organisation). Paper documents sent by post are destroyed 6 months after the date they are scanned into our system.
More information is in Annex A here.
What are your rights over your personal information?
Under data protection law, you have rights we need to make you aware of. The rights available to
you depend on our reason for processing your information. Details of each of these rights are set out in Annex B here.
What to do if you’re unhappy with how we’ve handled your personal information
If you have any questions about this notice or are concerned about how we are processing your
personal data, you can contact our Data Protection Officer at: data.protection@financial-
ombudsman.org.uk. Details of how to raise a complaint are available here.
We hope we’ll be able to resolve your concerns, but if you still remain unhappy with our response, you can contact the Information Commissioner’s Office at casework@ico.org.uk or 01625 545 745.
Changes to this privacy notice
We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.
Last updated February 2022
Financial Ombudsman Service – Complainant privacy notice
(b)
[Confidential] Your complaint about Stripe Payments UK Limited (Our ref:PNX-5264338-
J6D2)
General Information
Category Request for information update from us
Direction Outgoing
From - complaint.info.help@financial-ombudsman.org.uk
To Sir/Madam - shanpanigrahi3000@gmail.com
Cc
Bcc
Regarding PNX-5264338-J6D2 Dr S Panigrahi about Stripe Payments UK Limited
Outcome
Sent Date 03/10/2024 09:52:53
Sensitivity
Confidential Yes
Email Content
Subject [Confidential] Your complaint about Stripe Payments UK Limited (Our
ref:PNX-5264338-J6D2)
Our ref PNX-5264338-J6D2
Your ref
Dear Dr Panigrahi
Your complaint about Stripe Payments UK Limited
Thanks for getting in touch.
Before we look into your complaint, please confirm you agree to the following declaration:
“I would like the Financial Ombudsman Service to look into my complaint. I confirm to
the best of my knowledge everything I have told you is correct.”
You can reply “yes” to this email or give us a call on 0800 023 4567.
Please could you also provide us with the complaint/letter email sent to the business.
I’ve also included our privacy notice, which explains how we handle your personal information.
You don’t need to do anything after you’ve read it, but if there’s anything you’d like to ask us
about just let us know.
Kind regards
Laurelle Oscar | Customer Help | 0800 023 4 567
Financial Ombudsman Service | Exchange Tower, London, E14 9SR
Attachments
Complainant.PrivacyNotice.pdf
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Created On 03/10/2024 10:51
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Modified On 03/10/2024 10:52
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