Re: Fw: [Confidential] Your complaint (Our ref:PNX-5222561-R3M4)
Yahoo/Inbox
Stripe Support
From:accounts@stripe.com
Sat, 3 Aug at 21:23
Hi Dr. Shantanu,
Thank you for writing in to Stripe.
We truly value your feedback and want to make sure we address your concerns appropriately. I have reached out to a team member who can best assist you regarding this matter and we'll be in touch with you as soon as we have an update.
In the meantime, please feel free to reach out to us if there's anything else we can help you with.
Kind regards,
Jinky
--------------- Original Message ---------------
From: Shantanu Panigrahi [shantanupanigrahi@yahoo.com]
Sent: 08/03/2024, 12:08 AM
Subject: Fw: [Confidential] Your complaint (Our ref:PNX-5222561-R3M4)
To
Stripe
Dear Sirs
A complaint has been filed with the Financial Ombdusman Serivce against Stripe in relation to the abysmal conduct of banking services provided to the Conservative Libertarian Publications Limited during the course of the past 6 weeks.
The reminder that the complaint was filed and recorded by Stripe on 7 July 2024 (Your Case Reference: 14419132) is attached along with other relevant most recent enquiries that I submitted to Stripe:
(a) FrStripeccKentPoliceForzKhanICCCenLonCtyCrt(Complaint received and being investigated-Case Reference 14419132)7Jul2024.docx.
(b) ToStripeSupport(Dispute ResolutionAdditionalInformationPostGod and Creation How we must live)1Aug2024
(c) ToStripe(Why is Stripe harassing me now_Answer Immediately)31Jul2024.docx.
No reply has been received by me until this Saturday morning.
Yours sincerely
Dr Shantanu Panigrahi
3 Hoath Lane
Wigmore
Gillingham
Kent ME8 0SL
United Kingdom
Tel: 07967789619
----- Forwarded message -----
To: Shantanu Panigrahi - shantanupanigrahi@yahoo.com <shantanupanigrahi@yahoo.com>
Sent: Friday, 2 August 2024 at 12:43:48 BST
Subject: [Confidential] Your complaint (Our ref:PNX-5222561-R3M4)
Our ref
PNX-5222561-R3M4
Your ref
Dear Dr Panigrahi
Your complaint
Thanks for getting in touch with the Financial Ombudsman Service. We’ve set up a case for you – the reference number is PNX-5222561-R3M4. Please use this number whenever you contact us.
Before we can get involved, the business you’re unhappy with needs a chance to give you an answer on your complaint.
We can only look into complaints where you've received a final response letter from the business you're complaining about, or where the business hasn't responded within our time limits. If you submit a complaint to us before this, we won't be able to get involved and it will take us a lot longer to progress your complaint.
What you'll need to do
You should complain directly to the business, explaining what the problem is, and how you'd like them to put things right.
If you’ve already complained to the business, in most cases they have up to eight weeks, to look into your complaint and issue their final response, depending on what you're complaining about. You should keep a record of when you complain to them, and any other correspondence or conversations.
Please note - The final response will set out the business’ view of the matter and advise that, if you remain unhappy with their response, you may refer your complaint to this service within 6 months.
In the meantime, you can find out more about how to complain on our website.
When you've heard back from the business – or eight weeks have passed from the date you first complained – if you remain unhappy, get back in touch using our online form or call us on 0800 023 4567 and we'll let you know how we can help.
We won’t take the complaint any further at this stage.
Kind regards
Anisah Islam | Customer Help | 0800 023 4 567
Financial Ombudsman Service | Exchange Tower, London, E14 9SR
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