Your complaint about Santander UK Plc (Our ref:PNX-5135265-F6C6)
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from: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>
date: 22 Nov 2024, 10:26
subject: Re: Your complaint about Santander UK Plc (Our ref:PNX-5135265-F6C6)
mailed-by: gmail.com
Thank you, will do.
Could you also send me new complaints forms in respect of Financial Services Ombudsman (FOS) on Case Reference Nos PNX-5135264-S4N6 (Barclaycard), PNX-5124101-X0CS (Barclays Bank), PNX-5135268-T1P6 (Tide Bank/ClearBank), PNX-5135267-Y8G6 (PayPal Bank), and PNX-5222561-R3M4 (Stripe Banking Services).
This request has been necessitated due to developments in the legal field as you will understand from the attached: PREPARATION FOR HEARING-digital.pdf.
Thank you.
Yours sincerely
Dr Shantanu Panigrahi
3 Hoath Lane
Wigmore
Gillingham
Kent ME8 0SL
United Kingdom
Tel: 07967789619
On Fri, 22 Nov 2024 at 10:09, complaint.info@financial-ombudsman.org.uk <complaint.info@financial-ombudsman.org.uk> wrote:
Our ref
PNX-5135265-F6C6
Your ref
Dear Dr Panigrahi
Your complaint about Santander UK Plc
Thank you for your recent correspondence.
We sent you a copy of our complaint form on 3 October 2024 but you haven’t completed and returned it. At this stage we do need a completed copy of the complaint form which has been signed by yourself for us to move forward with your case.
I have attached another copy of the complaint form in case you no longer have it.
Could you complete it, date, sign and return it to us please?
Please don't hesitate to contact us if you have any questions regarding what we have asked for or if we could be of further assistance
A lot of people are contacting us for our help at the moment, and its taking us longer than we’d like to respond. It may be a few weeks before we’re able to get back to you. If the matter is urgent please call our helpline on 0800 023 4567
Kind regards
Kimberley Ramanoop | Customer Help | 0800 023 4 567
Financial Ombudsman Service | Exchange Tower, London, E14 9SR
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PREPARATION FOR HEARING-digital.pdf :
____________________________________________________________________Thank you for contacting the Financial Ombudsman Service
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date: 22 Nov 2024, 10:27
subject: Thank you for contacting the Financial Ombudsman Service
Signed by: financial-ombudsman.org.uk
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: Important mainly because it was sent directly to you.
Thank you for contacting the Financial Ombudsman Service, we are a free service set up to resolve disputes with financial businesses, like banks or insurance companies.
We’re helping a lot of customers at the moment, so I’m sorry we won’t be able to reply straight away.
If you’re contacting us about a new complaint
You can find out more about the things we can help with on our website – where you can also use our complaint checker tool to see if your complaint is one we can look at.
If we can help, we will get back to you within 7 days. Due to the volume of enquiries we receive, we are only able to reply to those customers we can help.
If you already have a complaint with us
We’ll contact you once your complaint is with a case-handler.
However, if you’re experiencing serious financial or health problems, or need to speak to someone urgently, please call us on 0800 023 4567.
If we are not able to help you
We can only look at complaints about financial businesses (like banks, insurance companies and finance firms). We can’t help with other complaints – for example, about phone and utility companies, council tax or legal services. Please look at our website for more information about other organisations that may be able to help – but they are completely separate from the Financial Ombudsman Service
And just to remind you again, if we can help, we will get back to you within 7 days.
Thanks,
Financial Ombudsman Service
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